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Privacy Policy

A Legal Disclaimer

Last updated: 04 September 2025

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At APN Plumbing & Heating Ltd, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information.

1. Information We Collect

We may collect the following information when you use our services or contact us:

  • Name, address, and contact details (phone number, email).

  • Property details relevant to the plumbing/heating service requested.

  • Payment details (processed securely via third-party providers).

  • Any communications you send to us (emails, forms, phone enquiries).

2. How We Use Your Information

We use your personal data to:

  • Provide plumbing, heating, and related services.

  • Respond to enquiries, provide quotations, and arrange appointments.

  • Process payments and manage invoices.

  • Improve our services and customer experience.

  • Meet legal, tax, and regulatory obligations.

3. Sharing Your Information

We do not sell your personal data. We may share it with:

  • Trusted suppliers and subcontractors necessary to complete your service.

  • Payment processors and accounting providers.

  • Legal or regulatory authorities when required by law.

4. Data Storage & Security

  • Your data is stored securely and only retained for as long as necessary.

  • We use appropriate technical and organisational measures to protect your information.

5. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your data (where legally possible).

  • Object to or restrict how we process your information.

  • Request transfer of your data to another service provider.

To exercise your rights, contact us at alexnelson@apnplumbingandheatingltd.co.uk.

6. Cookies

Our website may use cookies to improve user experience and website performance. You can adjust your browser settings to refuse cookies if you prefer.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.

8. Updates to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

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APN Plumbing & Heating Ltd
35 Newman Road, 
Horley, 
RH6 9JB
alexnelson@apnplumbingandheatingltd.co.uk

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