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Accessibility Statement

Last updated: 04 September 2025

APN Plumbing & Heating Ltd is committed to making our website accessible to everyone, regardless of ability, technology, or circumstances.

We want as many people as possible to be able to use our website. For example, this means you should be able to:

  • Zoom in up to 300% without the text spilling off the screen

  • Navigate most of the website using only a keyboard

  • Navigate most of the website using speech recognition software

  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA, and VoiceOver)

We’ve also made the website text as simple as possible to understand.

How Accessible This Website Is

We know parts of this website are not fully accessible:

  • Some older PDF documents may not be fully accessible to screen reader software

  • Some images may not yet have appropriate alternative text

We are working to improve these areas.

Feedback and Contact Information

If you need information on this website in a different format (such as accessible PDF, large print, easy read, audio recording, or braille), please contact us:
📧 alexnelson@apnplumbingandheatingltd.co.uk
📍 35 Newman Road, Horley, RH6 9JB

We’ll consider your request and respond within 10 working days.

Reporting Accessibility Problems

We’re always looking to improve the accessibility of our website. If you find any problems not listed here or think we’re not meeting accessibility requirements, please contact us at alexnelson@apnplumbingandheatingltd.co.uk

Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS):👉 https://www.equalityadvisoryservice.com

Technical Information About This Website’s Accessibility

APN Plumbing & Heating Ltd is committed to making its website accessible in accordance with the Public Sector Bodies Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard, due to some of the non-compliances listed above.

What We’re Doing to Improve Accessibility

  • Regularly reviewing content and images to add missing alt text

  • Updating documents to accessible formats

  • Checking new content against accessibility standards before publication

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